Veterinary Receptionist | Full-Time| Denver, CO
Reception | Denver, CO
Seeking an independent, compassionate Receptionist to join our team!
Why 5280 Veterinary Care in Denver, CO?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. We provide the highest level of veterinary care and pride ourselves on our client communication and the care and compassion of each member of our team.
Our team is committed to each other and our community. Outside of the hospital, you can find us:
- Volunteering with our sister hospital (Indian Tree Animal Hospital) at Railyard Dog Park each month
- Enjoying frequent staff outings and holiday parties
- Supporting the Indian Tree Companion Animal Fund (ITCAF) — A fund clients can donate to to help with the costs of care for animals whose families are unable to afford treatments
Our team wants you to know...
“I work with an amazing crew from Doctors to technicians to CCR’s. Not only do they bring a smile to my face, they help make my job so much easier and bring a fun aspect to my otherwise serious side. I also enjoy interacting with our clients and sharing in all their sorrows and joys. Though this is a very emotional career filled with many, many stressors, I can’t imagine doing anything else!”
Schedule:
This position is full time at 35 to 40 hours per week. Candidate is required to work Thursdays, Fridays, and every other Saturday, along with additional days. Candidate will also close until 8:30pm on either Monday or Thursday every week.
Who are we looking for?
Candidate must have at least one year of experience in veterinary reception, human healthcare reception, hotel, or must have at least 2 years in customer service.
Applicants must have a professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients.
Requirements & Responsibilities:
- Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
- Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
- Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
- Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
- Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
- Competitive salary
- Medical, dental, vision, and prescription drug benefits for you and eligible dependents
- Paid time off for full-time employees
- 401(k) plan