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Job

Veterinary Customer Service Rep | Full-Time | Superior, WI

Reception | Superior, WI

   Seeking an independent and compassionate Customer Service Rep to join our team!

Why Superior Animal Hospital & Boarding Suites in Superior, WI?
We’re focused on making sure our hospital has the right tools to allow our doctor and medical staff the ability to provide excellent service and care. In addition to diagnostic and preventative services, our hospital is equipped with digital radiography, digital dental radiography, in-house labs, cold therapy laser, and ultrasound.
 
Our team wants you to know...
“We try our best to be very accommodating to our clients: we see emergencies, urgent care appointments, walk-ins, and drop-offs. We work hard to help the pets and owners of our community.”
 
Who are we looking for?
Applicants must have at least 1+ years of customer service experience, professional work ethic, positive personality, excellent communication skills, the ability to multi-task efficiently in a fast paced environment, provide a calm demeanor and have a passion for delivering exceptional care to clients. Prefer applicants to have veterinary experience, but will consider front desk experience over two years in any other field.
 
Requirements & Responsibilities:
  • Greet clients and their pets and complete the appointment sign in process which can include: inputting and retrieving information from the computer, confirming the reason for the appointment, receiving and confirming the client's contact information, letting the medical team know the patient has arrived and escort the client to the exam room with their pet.
  • Assist clients with check-out including, but not limited to: ensuring services and product sales are correctly accounted, using the practice management software system, handling money, processing credit and debit cards, accepting and recording various forms of payment, and setting future appointments for follow-up visits.
  • Answer phone calls from clients requesting appointments, asking questions about the hospital, requesting medication refills and call into pharmacy if needed as authorized by a veterinarian.
  • Make outbound phone calls to remind clients of upcoming appointments as well as reminding owners to fast their pet for surgery, set appointments for pets due for services, etc.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology and pet behavior.
  • Assist in cleanliness and maintenance of the hospital to ensure a great client experience.
Benefits:
We’re dedicated to your well-being and offer a comprehensive package and professional development opportunities to support your work and home life. These include:
  • Competitive salary: $14-$15/hr
  • Medical, dental, vision, and prescription drug benefits for you and eligible dependents
  • Paid time off for full-time employees
  • 401(k) plan
  • Continuing education allowance